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Where do you deliver?

NORVA serves customers in the United Kingdom through its online store.

How long does delivery take?

Orders are usually processed within 1 to 3 business days after payment confirmation. After your order has been processed and handed over to our logistics partners, delivery to the United Kingdom usually takes 6 to 12 business days. Most orders are expected to arrive within approximately 7 to 15 business days from payment confirmation.

What does order processing include?

Processing time includes order verification, payment confirmation, item preparation, quality checks, packing, and handover to our logistics partners. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

Where are products shipped from?

Products are not shipped from Brazil. Orders are fulfilled through international suppliers, fulfilment partners, and logistics partners that serve customers in the United Kingdom.

Can I return an item?

Yes. You can request a return within 30 days in accordance with our return policy. Items must be returned in their original condition, unused, and with all tags or packaging where applicable.

How do I request a return?

To request a return, please contact our customer support team at support@bynorva.com. Our team will review your request and provide the next steps in accordance with our return policy.

How can I contact customer support?

You can contact us by email at support@bynorva.com or by phone at +44 20 3918 3610. Customer support is available Monday to Friday, 10:00 AM–6:00 PM UK time (GMT/BST).

Is NORVA the manufacturer?

NORVA is the retailer of the products sold on this website and is not the manufacturer. Product details are provided based on supplier information and product specifications available to us.

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Cat Eye Retro Sunglasses - Grey

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