Legal notice

Last updated: May 21, 2026

This Legal Notice provides important information about the business operating Norva and the website bynorva.com.

Norva is an online store operated by a business registered in Brazil. We provide this information to ensure transparency for our customers, payment partners and advertising platforms.

1. Store Information

Store name: Norva

Website: bynorva.com

Official customer support email: support@bynorva.com

UK Customer Support: +44 20 3918 3610

Support hours: Monday to Friday, 10:00AM – 6:00PM (GMT/BST)

Weekend support: Closed on Saturdays and Sundays

Customer support is available through email and our official UK customer support phone line during business hours.

2. Business Operator

Legal business name: 50.981.685 TAUANY DA COSTA SCHUANTZ

Business registration number / CNPJ: 50.981.685/0001-72

Business type: Empresário Individual, registered in Brazil

Business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350

Legal business contact in Brazil: +55 53 98114-4464

Norva is operated by the business identified above. Norva is not presented as a company registered in the United Kingdom.

Norva serves customers in the United Kingdom through its online store at bynorva.com.

3. Business Address Notice

The business address listed above is the registered business address of the operator of Norva.

This address is not a physical retail shop and is not open to customers for in-person visits, purchases, exchanges or returns.

Please do not send returns to this address unless we have provided written return instructions by email. Returns sent without prior authorisation may not be accepted or reimbursed.

Return instructions may vary depending on the product, return reason and logistics partner. Customers should always wait for written return instructions from our support team before sending any product back.

4. Official Communication

All official customer support communication must be sent through our official support channels:

Email: support@bynorva.com

UK Customer Support: +44 20 3918 3610

Support hours: Monday to Friday, 10:00AM – 6:00PM GMT

Weekend support: Closed on Saturdays and Sundays

Messages sent outside our business hours, on weekends or on public holidays will be reviewed on the next business day.

Please be cautious of websites, social media accounts, emails or messages pretending to represent Norva outside our official website and official support channels.

5. Website Operator and Services

Norva operates the website bynorva.com to offer products and related online shopping services to customers.

The website is powered by Shopify, which provides the e-commerce platform used to operate our online store, manage products, support checkout functionality and process orders.

Payments may be processed by secure third-party payment providers, including Stripe and payment services made available through Shopify checkout.

6. Product Information

We aim to provide clear and accurate information about our products, including descriptions, images, prices, sizes, colours, availability, shipping information and return conditions.

Product colours and appearance may vary slightly depending on your device, screen settings and lighting conditions.

If you have any questions about a product before placing an order, please contact us at support@bynorva.com or through our UK customer support line.

7. Pricing, Currency and Payment

Prices are displayed on our website in the currency shown at the time of purchase.

For customers shopping from the United Kingdom, prices should be displayed in GBP where the United Kingdom is selected as the shopping destination.

Any applicable shipping costs, discounts or available delivery options will be shown at checkout before you complete your purchase.

Please review your order summary carefully before completing payment.

For more information, please review our Payment Policy:

Payment Policy

8. Shipping and Delivery

Shipping times, processing times, delivery estimates and shipping costs are explained in our Shipping Policy.

Norva currently offers free standard shipping for orders delivered to the United Kingdom.

Orders are usually processed within 1 to 3 business days after payment confirmation.

After processing, the estimated transit time is usually 6 to 12 business days.

This means most orders are expected to arrive within approximately 7 to 15 business days from payment confirmation.

You can review our Shipping Policy here:

Shipping Policy

9. International Fulfilment and Logistics

Norva works with trusted international suppliers, fulfilment partners, carriers and logistics providers to process and deliver customer orders efficiently.

Orders are not shipped from Brazil.

Depending on product availability, fulfilment arrangements and logistics operations, products may be dispatched directly from our international supplier and fulfilment partners.

Depending on stock availability and logistics arrangements, orders may be shipped from locations outside the United Kingdom.

Delivery times may vary depending on customs processing, carrier operations, local postal services, transportation conditions, public holidays and other circumstances outside our reasonable control.

10. Customs, Duties and Import Charges

Orders shipped internationally may be subject to customs checks, import duties, taxes, VAT, carrier fees or other charges depending on the destination country, order value, product type and local regulations.

Where applicable, any taxes, duties or import-related charges will be handled in accordance with the information displayed at checkout, our Shipping Policy and applicable law.

If additional import charges are not collected at checkout, they may be requested by the carrier, customs authority or local delivery provider before delivery, where permitted by applicable law.

Norva is not responsible for delays caused by customs inspections, import procedures or local authorities.

11. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are handled in accordance with our Returns & Refunds Policy.

Customers should not send products back without prior return authorisation and instructions from our support team.

For approved returns, return shipping costs are covered by Norva.

You can review our Returns & Refunds Policy here:

Returns & Refunds Policy

Nothing in this Legal Notice is intended to limit your statutory rights as a consumer.

12. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy.

You can review our Privacy Policy here:

Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared with service providers such as Shopify and payment processors, and what rights may be available to you.