Payment Policy

Last updated: May 20, 2026

This Payment Policy explains the accepted payment methods, payment processing, pricing, currency, refunds, payment disputes and fraud prevention procedures for orders placed through bynorva.com.

Norva is operated by 50.981.685 TAUANY DA COSTA SCHUANTZ, a business registered in Brazil under CNPJ 50.981.685/0001-72.

1. Accepted Payment Methods

At Norva, we aim to provide a secure and straightforward checkout experience.

The payment methods available may vary depending on your location, device, browser, currency, payment provider availability and the options displayed at checkout.

We may accept payment methods such as:

  • Visa;
  • Mastercard;
  • American Express, where available;
  • Apple Pay, where available;
  • Google Pay, where available;
  • Other payment methods displayed at checkout.

All available payment options will be shown clearly at checkout before you complete your purchase.

2. Payment Processing

Payment must be completed at the time of purchase.

Orders are only processed after full payment has been successfully received and confirmed.

If a payment is declined, cancelled, incomplete, expired or fails for any reason, the order will not be confirmed or processed.

Payments on our store are processed securely through third-party payment providers, including Stripe, and payment services made available through Shopify checkout.

3. Prices and Currency

Product prices are displayed in the currency shown on our website and at checkout.

For customers shopping from the United Kingdom, prices should be displayed and charged in British Pounds Sterling (£ / GBP), where the United Kingdom is selected as the shopping destination.

The final order amount, including product prices, discounts and any available shipping options, will be shown at checkout before you complete your payment.

Please review your order summary carefully before completing payment.

Prices, discounts and promotions may change at any time without prior notice. The final price charged for your order will be the price displayed at checkout at the time of purchase.

4. Shipping Costs and Delivery Estimates

Norva currently offers free standard shipping for orders delivered to the United Kingdom.

Orders are usually processed within 1 to 3 business days after payment confirmation.

After processing, the estimated transit time is usually 6 to 12 business days.

This means most orders are expected to arrive within approximately 7 to 15 business days from payment confirmation.

Any available shipping method, estimated delivery timeframe and total order cost will be displayed clearly at checkout before you complete your purchase.

For full details, please review our Shipping Policy.

5. International Fulfilment and Import Information

Norva is operated by a business registered in Brazil and serves customers in the United Kingdom through its online store.

Orders are not shipped from Brazil.

Norva works with trusted international suppliers, fulfilment partners, carriers and logistics providers to process and deliver customer orders.

Depending on product availability, fulfilment arrangements and logistics operations, products may be dispatched directly from our international supplier and fulfilment partners.

Depending on the destination country, order value, product type and local regulations, orders may be subject to customs checks, import duties, VAT, taxes, carrier fees or other import-related charges.

Where applicable, any taxes, duties or import-related charges will be handled in accordance with the information displayed at checkout, our Shipping Policy and applicable law.

6. Secure Payment Processing

Norva uses secure checkout technology and trusted payment providers to help protect your transaction.

Payment information is transmitted securely through encrypted payment systems.

Norva does not store your full credit card number, debit card number, CVV or complete payment credentials on its own systems.

Payment details are handled by secure third-party payment providers, including Stripe and payment services made available through Shopify checkout.

7. Billing Information

You agree to provide current, complete and accurate billing, payment and contact information when placing an order.

If your billing details are incorrect, incomplete or cannot be verified, your payment may be declined or your order may be delayed, reviewed or cancelled.

We may contact you by email if additional information is required to verify or process your order.

8. Order Confirmation

After a successful payment, you should receive an order confirmation email using the email address provided at checkout.

Please review your order confirmation carefully. If you notice an error in your order details, billing information or delivery address, please contact us as soon as possible at support@bynorva.com.

We cannot guarantee that changes can be made once an order has been processed or dispatched.

9. Refunds

Refunds are handled in accordance with our Returns & Refunds Policy.

If a refund is approved, it will be issued to the original payment method used for the order.

Approved refunds are processed within 14 days of receiving the returned item, or evidence that the item has been returned, where required by applicable law.

Please note that your bank, card provider or payment provider may take additional time to make the refunded amount available in your account.

For approved returns, return shipping costs are covered by Norva.

Customers should not send products back without prior return authorisation and instructions from our support team.

10. Failed or Duplicate Payments

If you believe you have been charged more than once, or if a payment appears to have failed but funds were still reserved by your bank or payment provider, please contact us at support@bynorva.com.

In some cases, failed payment attempts may appear as temporary authorisations on your bank statement. These are usually released automatically by your bank or payment provider.

If a duplicate payment is confirmed, we will review the case and provide a suitable resolution.

11. Chargebacks and Payment Disputes

If you experience an issue with your order, payment, delivery, return or refund, please contact us first at support@bynorva.com or through our UK customer support line so we can review the issue and try to resolve it.

Unauthorised, fraudulent or abusive chargebacks may be disputed with the relevant payment provider, card network or financial institution.

We may keep order records, payment confirmations, shipping information, tracking details, customer communication and policy records to help review and respond to payment disputes where necessary.

12. Fraud Prevention

Norva reserves the right to refuse, cancel, hold or review any order suspected of fraud, unauthorised activity, payment abuse, identity misuse, resale misuse or violation of our Terms of Service.

For security reasons, we may request additional verification before processing certain orders, especially high-value orders or orders flagged by fraud prevention systems.

If we are unable to verify an order, we may cancel it and issue a refund to the original payment method, where applicable.

13. Payment Provider Reviews

Some transactions may be reviewed by our payment providers for security, authorisation, fraud prevention, compliance or risk management purposes.

These reviews may occasionally delay payment confirmation or order processing.

If additional information is required, we will contact you by email where appropriate.

14. Related Policies

This Payment Policy should be read together with our other store policies, including:

15. Business Information

Store name: Norva

Website: bynorva.com

Legal business contact in Brazil: +55 53 98114-4464

Business operator: 50.981.685 TAUANY DA COSTA SCHUANTZ

CNPJ: 50.981.685/0001-72

Business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350

Norva is operated by a business registered in Brazil and serves customers in the United Kingdom through its online store.

16. Contact Information

If you have any questions about payment methods, billing, refunds or payment disputes, please contact us:

Email: support@bynorva.com

UK Customer Support: +44 20 3918 3610

Support hours: Monday to Friday, 10:00AM – 6:00PM (GMT/BST)

Weekend support: Closed on Saturdays and Sundays