Terms of service

Last updated: May 20, 2026

Overview

Welcome to Norva.

The terms “we”, “us” and “our” refer to Norva. Norva operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated online shopping experience. These are referred to in these Terms of Service as the “Services”.

Norva is powered by Shopify, which enables us to provide our online store, checkout and related e-commerce services to you.

Norva is operated by 50.981.685 TAUANY DA COSTA SCHUANTZ, a business registered in Brazil under CNPJ 50.981.685/0001-72.

Norva is not presented as a company registered in the United Kingdom. Norva serves customers in the United Kingdom through its online store at bynorva.com.

These Terms of Service, together with any policies referenced on this website, describe your rights and responsibilities when you access, browse, use or make a purchase through bynorva.com.

Please read these Terms of Service carefully before using our website. By visiting, accessing, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service, you should not use or access our Services.

Nothing in these Terms of Service is intended to limit or exclude any consumer rights that cannot be limited or excluded under applicable law.

1. Business Information

Store name: Norva

Website: bynorva.com

Business operator: 50.981.685 TAUANY DA COSTA SCHUANTZ

CNPJ: 50.981.685/0001-72

Legal business contact in Brazil: +55 53 98114-4464

Business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350

Customer support email: support@bynorva.com

UK Customer Support: +44 20 3918 3610

Support hours: Monday to Friday, 10:00AM – 6:00PM (GMT/BST)

Weekend support: Closed on Saturdays and Sundays

Customer support is available through email and our official UK customer support phone line during business hours.

2. Business Address Notice

The business address listed above is the registered business address of the operator of Norva.

This address is not a physical retail shop and is not open to customers for in-person visits, purchases, exchanges or returns.

Please do not send returns to this address unless we have provided written return instructions by email. Returns sent without prior authorisation may not be accepted or reimbursed.

Return instructions may vary depending on the product, return reason and logistics partner. Customers should always wait for written return instructions from our support team before sending any product back.

3. Access and Account

By using our Services, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian to use the Services.

To use certain features of the Services, including placing an order, you may be asked to provide certain information, such as your name, email address, billing address, shipping address and payment information.

You agree that all information you provide to us is accurate, current and complete. You are responsible for updating your information if it changes.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must not transfer, sell, assign or allow another person to use your account without authorisation.

4. Our Products

We make reasonable efforts to display and describe our products accurately, including product images, colours, sizes, materials, features and descriptions.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting and display configuration.

Product measurements, where provided, are approximate and may vary slightly due to manufacturing or measuring differences.

We reserve the right to update, modify or discontinue products at any time, subject to applicable law.

All products are subject to availability. We do not guarantee that all products, sizes, colours or variants will remain available at all times.

5. Product Information and Availability

We aim to ensure that product information, pricing, availability, shipping details, delivery estimates, return conditions and promotions displayed on our website are accurate and up to date.

If a product becomes unavailable after you place an order, we will contact you by email and may offer a replacement, wait for restock where appropriate, or cancel and refund the affected item.

We reserve the right to limit quantities, refuse orders or discontinue products where necessary, including where there is an error, suspected fraud, misuse, stock issue or other legitimate business reason.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is not accepted until we confirm acceptance by sending an order confirmation or processing your order for fulfilment.

We reserve the right to accept, refuse, cancel or limit any order where permitted by law, including where:

Product information, pricing or availability is incorrect;
Payment is declined or cannot be verified;
We suspect fraud, abuse or unauthorised activity;
Shipping information is incomplete or invalid;
The product is unavailable;
The order appears to be placed for unauthorised resale.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at support@bynorva.com. We cannot guarantee that changes or cancellations can be made once an order has been processed or dispatched.

7. Prices, Currency and Billing

Prices are displayed on our website in the currency shown at the time of purchase.

For customers in the United Kingdom, prices should be displayed in British Pounds Sterling (£ / GBP) where the United Kingdom is selected as the shopping destination.

The price charged for a product will be the price displayed at the time you place your order, as confirmed in your order confirmation email.

Prices, discounts and promotions may change without notice, but changes will not affect orders that have already been confirmed, unless there has been an obvious pricing error.

You agree to provide current, complete and accurate billing, payment and account information for all purchases made through our website.

Where applicable, shipping costs, taxes, duties, import charges or other mandatory charges will be displayed or explained before you complete your purchase, in accordance with applicable law and our Shipping Policy.

If there is an obvious error in pricing, product information or availability, we may cancel the order and refund any amount paid.

8. Payments

Payments on our website may be processed by secure third-party payment providers, including Stripe and payment services made available through Shopify checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate.

We do not store your full card number, CVV or complete payment credentials on our own systems.

Payment providers may carry out security, fraud prevention, compliance and authorisation checks before approving a transaction.

For more information, please review our Payment Policy:

Payment Policy

9. Shipping and Delivery

Orders are shipped according to our Shipping Policy, which forms part of these Terms of Service.

Norva currently offers free standard shipping for orders delivered to the United Kingdom.

Orders are usually processed within 1 to 3 business days after payment confirmation.

After processing, the estimated transit time is usually 6 to 12 business days.

This means most orders are expected to arrive within approximately 7 to 15 business days from payment confirmation.

Before placing an order, you should review the delivery options, estimated delivery times, processing times and any applicable shipping costs shown on our website, at checkout or in our Shipping Policy.

Delivery times are estimates and may vary due to factors such as order processing, carrier delays, customs processing, local postal conditions, weather, holidays, high demand periods or events outside our reasonable control.

We will make reasonable efforts to deliver your order within the estimated timeframe shown at checkout or in our Shipping Policy.

If your delivery is significantly delayed, please contact us at support@bynorva.com so we can review the situation.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated shipping information provided by the customer.

For more information, please review our Shipping Policy:

Shipping Policy

10. International Fulfilment and Logistics

Norva is operated by a business registered in Brazil and may work with international suppliers, fulfilment partners, carriers and logistics providers.

Orders are not shipped from Brazil.

Depending on product availability, fulfilment arrangements and logistics operations, products may be dispatched directly from our international supplier and fulfilment partners.

Depending on stock availability and logistics arrangements, orders may be shipped from locations outside the United Kingdom.

This does not affect your rights under our Returns & Refunds Policy or any applicable consumer protection laws.

11. Customs, Duties and Import Charges

Depending on your delivery country, order value, product type and local rules, your order may be subject to customs duties, import VAT, taxes, carrier fees or other import-related charges.

Where applicable, any taxes, duties or import charges will be handled in accordance with our Shipping Policy, the information displayed at checkout and applicable law.

If additional import charges are not collected at checkout, they may be requested by the carrier, customs authority or local delivery provider before delivery, where permitted by applicable law.

Norva is not responsible for delays caused by customs inspections, import procedures or local authorities.

Please review our Shipping Policy before placing an order so you understand how shipping, customs and import-related matters may apply to your purchase.

12. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are handled in accordance with our Returns & Refunds Policy, which forms part of these Terms of Service.

For online purchases, customers may have the right to cancel their order within a limited time after receiving the item, depending on applicable consumer protection laws.

Norva offers a 30-day return policy from the date your order is delivered, subject to the conditions set out in our Returns & Refunds Policy.

To request a return, refund, exchange or cancellation, please contact us at support@bynorva.com.

Customers should not send products back without prior return authorisation and written instructions from our support team.

For approved returns, return shipping costs are covered by Norva.

Nothing in these Terms of Service limits your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.

For more information, please review our Returns & Refunds Policy:

Returns & Refunds Policy

13. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives faulty, damaged or incorrect, please contact us at support@bynorva.com as soon as possible with your order number, a description of the issue and clear photos where applicable.

We will review the case and provide a suitable solution, which may include a replacement, exchange, refund or return instructions, in accordance with our Returns & Refunds Policy and applicable law.

If a return is required for a faulty, damaged or incorrect item, return shipping costs are covered by Norva.

14. Promotions, Discounts and Offers

From time to time, we may offer promotions, discount codes, bundles, limited offers or free shipping offers.

Promotions are subject to the specific terms displayed with the offer and may be changed, extended, limited or withdrawn where permitted by law.

Discount codes must be applied at checkout and may not be applied retroactively after an order has been placed, unless we choose to do so at our discretion.

Promotions must not be used fraudulently, resold, duplicated, manipulated or combined with other offers unless expressly stated.

If a promotional offer contains an obvious error or is used in a way that violates these Terms, we may cancel the order or refuse the promotion where permitted by law.

15. Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms of Service.

You can review our Privacy Policy here:

Because our Services are powered by Shopify, certain personal information may also be processed by Shopify in order to provide and improve the Services.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

16. Relationship with Shopify

Norva is powered by Shopify, which enables us to provide the Services to you.

However, any sale or purchase made through our store is made directly between you and Norva. Shopify is not responsible for the products sold by Norva, the fulfilment of orders, customer support, returns, refunds or any issue arising from a purchase made from Norva.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of the sales transaction between you and Norva, except for services Shopify provides as our e-commerce platform provider.

17. Third-Party Services and Links

Our Services may contain links to websites, tools, apps, payment providers, social media platforms or services operated by third parties.

We are not responsible for the content, accuracy, security, policies or practices of third-party websites or services.

If you access third-party websites or services through our website, you do so at your own risk and should review their own terms, privacy policies and practices.

18. Optional Tools and Website Features

We may provide access to third-party tools, apps or website features as part of the Services.

These tools may be provided by third parties and may be subject to their own terms and privacy policies.

We provide access to such tools on an “as available” basis and are not responsible for third-party tools except where required by applicable law.

We may add, modify or remove website features at any time.

19. Intellectual Property

All content on our website, including text, images, graphics, logos, product names, designs, videos, layout, branding and other materials, is owned by or licensed to Norva, unless otherwise stated.

You may access and use the Services for personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, sell, exploit, scrape, republish, upload, transmit or use any part of the Services or website content without our prior written permission, except where permitted by law.

The Norva name, branding, logos, product names, designs and related materials must not be used without our prior written permission.

Shopify’s name, logo and related marks are trademarks of Shopify. Other third-party names, logos and marks belong to their respective owners.

20. Customer Feedback, Reviews and Submissions

If you submit reviews, feedback, suggestions, photos, comments, messages or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of any third party.

You agree that we may use, reproduce, publish, display, adapt and share feedback or reviews for business, customer support, website improvement or promotional purposes, where permitted by law.

You must not submit content that is false, misleading, unlawful, abusive, defamatory, obscene, offensive, fraudulent, spam-related or that infringes any intellectual property, privacy or other rights.

We may monitor, edit, refuse or remove customer submissions where we consider it necessary or appropriate.

21. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and to update information where necessary.

If an error affects an order you have placed, we will contact you where appropriate and may offer you the option to continue with the corrected information or cancel the order for a refund, where required by applicable law.

22. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use our Services:

For any unlawful, fraudulent, misleading or harmful purpose;
To violate any applicable law, regulation or third-party right;
To infringe our intellectual property rights or the rights of others;
To submit false, inaccurate or misleading information;
To impersonate another person, business or entity;
To upload or transmit viruses, malware or harmful code;
To interfere with the security, operation or functionality of the Services;
To scrape, copy, extract, harvest or collect data from the Services without permission;
To spam, phish, pharm, pretext or engage in similar abusive activity;
To use automated tools, bots, crawlers or agents in a way that harms, overloads or disrupts the Services;
To resell, exploit or misuse any part of the Services without authorisation.

We reserve the right to suspend, restrict or terminate access to the Services where we believe these Terms have been violated.

23. Disclaimer of Warranties

The Services are provided on an “as available” basis.

We do not guarantee that the Services will always be uninterrupted, secure, error-free or available at all times.

We make reasonable efforts to ensure that product and website information is accurate, but we do not guarantee that all information on the Services will always be complete, current or free from errors.

Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot be excluded or limited under applicable law.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Norva will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, loss of revenue, loss of data or loss of business opportunity arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation or any liability that cannot be excluded under applicable consumer protection laws.

Your statutory rights as a consumer are not affected.

25. Indemnification

You agree to indemnify and hold harmless Norva, its service providers, partners, contractors and affiliates from any claims, losses, damages, liabilities, costs or expenses arising from:

Your breach of these Terms of Service;
Your violation of applicable law;
Your misuse of the Services;
Your violation of the rights of any third party;
Information or content you submit to us.

This section applies only to the extent permitted by applicable law.

26. Termination

We may suspend, restrict or terminate your access to the Services if we reasonably believe that you have violated these Terms, misused the Services, provided false information, engaged in fraudulent activity or caused harm to Norva, our customers, Shopify, service providers or third parties.

You may stop using the Services at any time.

Any obligations or rights that by their nature should continue after termination will remain in effect, including intellectual property, payment obligations, limitation of liability, dispute provisions and any rights or obligations relating to prior orders.

27. Governing Law

Norva is operated by a business registered in Brazil.

These Terms of Service and any separate agreements through which we provide the Services will be governed by the laws applicable to the business operator, without limiting any mandatory consumer protection rights that may apply in your country of residence.

If you are a consumer located in the United Kingdom or another jurisdiction with mandatory consumer protection rules, nothing in these Terms removes rights that cannot be excluded under those laws.

28. Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

29. Waiver

If we do not enforce any right or provision of these Terms, this does not mean that we waive that right or provision.

Any waiver must be made in writing to be effective.

30. Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, Payment Policy, Legal Notice and any other policies posted on our website, form the agreement between you and Norva regarding your use of the Services.

If there is any conflict between these Terms and a specific policy, the specific policy will apply to the subject it covers.

31. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where reasonably necessary for business, legal or operational reasons, provided this does not reduce your mandatory consumer rights.

32. Changes to These Terms of Service

You can review the most current version of these Terms of Service on this page.

We may update, change or replace these Terms of Service from time to time to reflect changes to our business, Services, legal obligations or operational needs.

When we update these Terms, we will revise the “Last updated” date at the top of this page.

Your continued use of the Services after changes are posted means that you accept the updated Terms, unless applicable law requires additional notice or consent.

33. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@bynorva.com