Contact
Last updated: May 21, 2026
If you have any questions about your order, shipping, returns, refunds, product information or our services, you can contact Norva by email or phone.
Norva provides customer support through email and our UK customer support phone line during business hours.
Customer Support
Email: support@bynorva.com
UK Customer Support: +44 20 3918 3610
Support hours: Monday to Friday, 10:00AM – 6:00PM (GMT/BST)
Weekend support: Closed on Saturdays and Sundays
We aim to respond to customer enquiries during our business hours. Messages sent outside business hours, on weekends or on public holidays will be reviewed on the next business day.
Order Support
For order-related enquiries, please include the following information in your email where applicable:
- Your full name;
- Your order number;
- The email address used to place the order;
- A clear description of your question or issue;
- Photos of the item, if your enquiry relates to damage, defect or an incorrect product.
Returns and Refunds
If you would like to request a return, refund, exchange or cancellation, please contact us at support@bynorva.com.
Before sending any item back, please wait for our return instructions. Returns sent without prior authorisation may not be accepted.
For more information, please review our Returns & Refunds Policy:
Shipping and Delivery
Norva works with trusted international suppliers and logistics partners to fulfil customer orders.
Orders are not shipped from Brazil. Depending on the product and destination, orders may be dispatched directly from our international supplier and fulfilment partners.
Delivery times may vary depending on the destination country, customs processing, local postal services and carrier operations.
If you have questions about shipping, delivery times, tracking or delayed orders, please contact us at support@bynorva.com.
For more information, please review our Shipping Policy:
Business Information
Store name: Norva
Website: bynorva.com
Legal business contact in Brazil: +55 53 98114-4464
Business operator: 50.981.685 TAUANY DA COSTA SCHUANTZ
CNPJ: 50.981.685/0001-72
Business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350
Important Notice
Norva is operated by a business registered in Brazil and serves customers internationally through its online store at bynorva.com.
Norva currently operates with international supplier and fulfilment partners in order to serve customers in multiple countries.
All official customer support communication should be sent to support@bynorva.com or through our official UK customer support number +44 20 3918 3610.
Please be cautious of messages, websites or accounts pretending to represent Norva outside our official website and support channels.
Contact Us
Please use the form below to contact Norva. Our customer support team will review your message and respond during business hours.
Customer support is available Monday to Friday, 10:00AM – 6:00PM UK time (GMT/BST). Messages sent outside business hours will be reviewed on the next business day.