Who operates Norva?

Norva is operated by 50.981.685 TAUANY DA COSTA SCHUANTZ, a Brazil-registered business under CNPJ 50.981.685/0001-72.

Registered business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350.

Does Norva sell to customers in the United Kingdom?

Yes. Norva sells to customers in the United Kingdom. Prices are displayed in GBP and customer support is available during UK support hours.

Where are orders shipped from?

Products are not shipped from Brazil. Orders are fulfilled and dispatched through trusted international supplier, fulfilment and logistics partners.

How long does delivery take?

Delivery to the United Kingdom usually takes 7 to 15 business days after the order has been processed and dispatched.

Delivery times may vary depending on the destination, carrier updates, customs processing, public holidays or seasonal demand.

How can I track my order?

Once your order has been dispatched, tracking information will be sent to your email when available.

You can also visit our Track Your Order page or contact our support team with your order number.

Can I return my order?

Yes. Return and refund requests are handled according to our Returns & Refunds Policy.

To request a return or refund, contact us at support@bynorva.com with your order number and the reason for your request.

Which payment methods do you accept?

Available payment methods are shown securely at checkout. You can also read our Payment Policy for more information.

How can I contact Norva?

You can contact our customer support team by email, phone or through our contact page.