Privacy policy

Last updated: May 20, 2026

Norva operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. These are referred to in this Privacy Policy as the “Services”.

Norva is powered by Shopify, which enables us to provide our online store, checkout, order management and related services to you.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit, use, make a purchase from, or otherwise communicate with us through bynorva.com.

Norva is operated by 50.981.685 TAUANY DA COSTA SCHUANTZ, a business registered in Brazil under CNPJ 50.981.685/0001-72.

Norva is not presented as a company registered in the United Kingdom. Norva serves customers in the United Kingdom through its online store at bynorva.com.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Store name: Norva

Website: bynorva.com

Business operator: 50.981.685 TAUANY DA COSTA SCHUANTZ

CNPJ: 50.981.685/0001-72

Legal business contact in Brazil: +55 53 98114-4464

Business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350

Customer support email: support@bynorva.com

UK Customer Support: +44 20 3918 3610

Support hours: Monday to Friday, 10:00AM – 6:00PM (GMT/BST)

Weekend support: Closed on Saturdays and Sundays

Customer support is available through email and our official UK customer support phone line during business hours.

For the purposes of applicable data protection laws, Norva is the data controller of your personal information where we determine how and why your personal information is processed.

2. Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact details: including your name, email address, phone number, billing address and shipping address;
Order and transaction information: including products viewed, products added to your cart, products purchased, order number, delivery details, returns, exchanges, cancellations and refund requests;
Payment information: including payment method, payment confirmation, transaction details and fraud prevention information. Full card details are processed securely by our payment providers and are not stored directly by Norva;
Account information: including account login details, preferences, saved addresses and settings, where account features are available;
Customer support information: including messages you send to us, support requests, return requests, complaints, product photos and any other information you choose to provide;
Device and technical information: including IP address, browser type, device type, operating system, network information and unique identifiers;
Usage information: including how you interact with our website, pages viewed, time spent on the website, items viewed, cart activity and other website activity;
Marketing information: including your marketing preferences and interactions with our emails, advertisements or promotions, where applicable.

3. Personal Information Sources

We may collect personal information from the following sources:

Directly from you: when you place an order, create an account, contact us, subscribe to emails or otherwise provide information to us;
Automatically through the Services: when you visit or interact with our website, including through cookies and similar technologies;
From Shopify and service providers: when they provide technology, payment, analytics, security, fulfilment, marketing or customer support services on our behalf;
From partners or third parties: where permitted by applicable law, such as advertising, analytics or fraud prevention partners.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide, operate and improve our Services;
To process your payments and fulfil your orders;
To arrange shipping, delivery, returns, exchanges, cancellations and refunds;
To communicate with you about your order, account or customer support request;
To provide order confirmations, delivery updates and service-related notifications;
To remember your preferences and improve your shopping experience;
To help detect, prevent and investigate fraud, abuse, security incidents or illegal activity;
To maintain the security and functionality of our website and checkout;
To send marketing communications where you have consented or where permitted by law;
To show or measure online advertising, where applicable and subject to your cookie choices;
To comply with legal, tax, accounting, consumer protection and regulatory obligations;
To enforce our terms, policies and legal rights.

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we process your personal information under one or more of the following bases:

Contract: to process your order, provide the Services, handle payments, arrange delivery and manage returns or refunds;
Legal obligation: to comply with applicable tax, accounting, consumer protection, regulatory or legal requirements;
Legitimate interests: to operate our business, improve our website, prevent fraud, protect our rights and maintain security;
Consent: where you choose to receive marketing communications or allow non-essential cookies, analytics or advertising technologies.

6. Relationship with Shopify

Our Services are hosted and powered by Shopify. Shopify provides the e-commerce platform that allows us to operate our online store, manage products, process orders, support checkout functionality, maintain security and provide related services.

When you visit, use or make a purchase through our Services, personal information may be transmitted to and processed by Shopify. This may include information related to your device, browsing activity, cart, checkout, order, payment, customer account and interactions with our store.

Shopify may process personal information on our behalf in order to provide the Services. Shopify may also process certain personal information in accordance with its own privacy practices and legal obligations.

To learn more about how Shopify processes personal information, you can visit Shopify’s Consumer Privacy Policy:

Shopify Consumer Privacy Policy

You may also visit Shopify’s Privacy Portal:

Shopify Privacy Portal

7. Payments and Stripe

Payments on our website may be processed by secure third-party payment providers, including Stripe and payment services made available through Shopify checkout.

When you make a payment, your payment information is submitted securely to the relevant payment provider. Norva does not store your full card number, CVV or complete payment credentials on its own systems.

Payment providers may process your personal information for purposes such as payment authorisation, fraud prevention, compliance, transaction security and dispute handling, in accordance with their own privacy practices.

8. Shipping, Fulfilment and Logistics Partners

Norva works with trusted international suppliers, fulfilment partners, carriers and logistics providers to process and deliver customer orders.

Orders are not shipped from Brazil.

Depending on product availability, fulfilment arrangements and logistics operations, products may be dispatched directly from our international supplier and fulfilment partners.

Depending on stock availability and logistics arrangements, orders may be shipped from locations outside the United Kingdom.

To process and deliver your order, we may share necessary personal information with fulfilment, shipping, tracking and logistics partners. This may include your name, delivery address, phone number, email address, order number and product information.

For more information, please review our Shipping Policy:

Shipping Policy

9. Returns, Refunds and Customer Support

Returns, refunds, exchanges and cancellations are handled in accordance with our Returns & Refunds Policy.

For approved returns, return shipping costs are covered by Norva.

Customers should not send products back without prior return authorisation and written instructions from our support team.

To process returns, exchanges, refunds and support requests, we may process and share necessary personal information with customer support providers, fulfilment partners, logistics providers, payment processors and other service providers involved in resolving your request.

For more information, please review our Returns & Refunds Policy:

Returns & Refunds Policy

10. How We Disclose Personal Information

We may disclose your personal information to third parties where necessary to operate our business, provide the Services, comply with legal obligations or protect our rights.

This may include sharing personal information with:

Shopify, as our e-commerce platform provider;
Payment processors, including Stripe;
International suppliers, fulfilment partners, shipping carriers and logistics providers;
Customer support and communication providers;
Email, hosting, cloud storage and IT service providers;
Analytics, marketing and advertising partners, where applicable;
Fraud prevention, security and compliance providers;
Professional advisers, including accountants, legal advisers and consultants;
Government, tax, regulatory, law enforcement or other authorities where required by law;
Other parties in connection with a business transaction, such as a restructuring, sale, merger or transfer of business assets.

We do not sell your personal information.

11. Marketing and Advertising

If you subscribe to our marketing communications, we may use your email address to send you product updates, offers, promotions and other marketing messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@bynorva.com.

We may also use advertising and analytics tools to help us understand website performance and show relevant advertisements, where applicable. These tools may use cookies or similar technologies, subject to your consent where required by law.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, support checkout functionality, improve performance, understand visitor behaviour and support advertising or marketing activities.

Cookies may include:

Strictly necessary cookies: required for the website to function, such as cart, checkout, security and payment features;
Preference cookies: used to remember settings and preferences;
Analytics cookies: used to understand how visitors use our website and improve performance;
Marketing cookies: used to measure advertising performance and show relevant ads, where applicable.

Where required by applicable law, non-essential cookies, such as analytics and marketing cookies, will only be used with your consent.

You can manage or disable cookies through your browser settings. Some features of the website may not work properly if certain cookies are disabled.

13. Third-Party Websites and Links

Our Services may contain links to websites, apps or online platforms operated by third parties. If you follow links to websites not operated or controlled by us, you should review their privacy policies, cookie policies and terms of service.

We are not responsible for the privacy, security, accuracy or content of third-party websites or services.

14. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at support@bynorva.com so that we can take appropriate action.

15. Security and Retention of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, fulfil orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud and enforce our terms or policies.

Order, payment, tax and accounting records may be retained for longer where required by law or legitimate business needs.

16. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information:

Right to access: you may request access to the personal information we hold about you;
Right to correction: you may request that inaccurate or incomplete personal information be corrected;
Right to deletion: you may request that we delete personal information we hold about you;
Right to portability: you may request a copy of your personal information in a portable format;
Right to object: you may object to certain types of processing;
Right to restrict processing: you may request that we restrict certain processing of your personal information;
Right to withdraw consent: where we rely on consent, you may withdraw your consent at any time.

If you are located in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws, including the right to object to certain processing, restrict processing and lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact us at support@bynorva.com.

We may need to verify your identity before responding to certain requests.

We will not discriminate against you for exercising your privacy rights.

17. Complaints

If you have a complaint about how we process your personal information, please contact us first at support@bynorva.com so we can review your concern.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

18. International Transfers

Norva is operated by a business registered in Brazil. If you are located in the United Kingdom, European Economic Area or another country outside Brazil, your personal information may be transferred to, stored or processed in Brazil or other countries where our service providers, suppliers, fulfilment partners, payment providers or logistics partners operate.

Where required by applicable law, we rely on appropriate safeguards or recognised transfer mechanisms to protect personal information transferred internationally.