Shipping policy
Last updated: May 21, 2026
This Shipping Policy explains how orders placed through bynorva.com are processed, shipped and delivered.
Norva is operated by 50.981.685 TAUANY DA COSTA SCHUANTZ, a business registered in Brazil under CNPJ 50.981.685/0001-72.
1. Shipping Destinations
Norva currently ships to the United Kingdom.
If your country or region is not available at checkout, we are currently unable to ship to that location.
2. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment confirmation.
Business days are Monday to Friday, excluding weekends and public holidays.
Processing time includes order verification, payment confirmation, item preparation, quality checks, packing and handover to our logistics partners.
Orders placed on Saturdays, Sundays or public holidays will begin processing on the next business day.
3. Estimated Delivery Time
After your order has been processed and handed over to our logistics partners, the estimated transit time is usually 6 to 12 business days.
The total estimated delivery timeframe is therefore usually:
1 to 3 business days processing time + 6 to 12 business days transit time.
This means most orders are expected to arrive within approximately 7 to 15 business days from payment confirmation.
Delivery times are estimates and may vary depending on your location, carrier performance, customs processing, local postal conditions, public holidays, high demand periods, weather conditions or other circumstances outside our reasonable control.
4. Shipping Costs
Norva currently offers free standard shipping for orders delivered to the United Kingdom.
If any paid, upgraded or promotional shipping option becomes available, the cost and estimated delivery timeframe will be displayed clearly at checkout before you complete your purchase.
You will always be able to review your order summary, shipping method and total cost before completing your payment.
5. Order Confirmation
After placing an order, you will receive an order confirmation email using the email address provided at checkout.
Please review your order confirmation carefully. If you notice an error in your delivery address or order details, contact us as soon as possible at support@bynorva.com.
We cannot guarantee that changes can be made once an order has been processed or dispatched.
6. Tracking Information
Once your order has been dispatched, tracking information will be provided where available.
Tracking updates may take a few business days to appear after dispatch, depending on the carrier and logistics network.
If you have not received tracking information within a reasonable time after your order has been processed, please contact us at support@bynorva.com.
7. International Fulfilment and Logistics Partners
Norva works with trusted international suppliers, fulfilment partners, carriers and logistics providers to process and deliver customer orders.
Orders are not shipped from Brazil.
Depending on product availability, fulfilment arrangements and logistics operations, products may be dispatched directly from our international supplier and fulfilment partners.
Depending on stock availability and logistics arrangements, orders may be shipped from locations outside the United Kingdom.
This does not affect your rights under our Returns & Refunds Policy or any applicable consumer protection laws.
8. Customs, Duties and Import Charges
Orders shipped internationally may be subject to customs checks, import duties, taxes, VAT, carrier fees or other charges depending on the destination country, order value, product type and local regulations.
Where applicable, any taxes, duties or import-related charges will be handled in accordance with the information displayed at checkout and applicable law.
If additional import charges are not collected at checkout, they may be requested by the carrier, customs authority or local delivery provider before delivery, where permitted by applicable law.
Norva is not responsible for delays caused by customs inspections, import procedures or local authorities.
9. Delivery Address
You are responsible for providing a complete, accurate and deliverable shipping address at checkout.
Norva is not responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated shipping information provided by the customer.
If a parcel is returned due to an incorrect or incomplete address, refused delivery or failure to collect, please contact us so we can review the situation and provide the appropriate next steps.
10. Delayed Orders
While most orders are delivered within the estimated timeframe, delays may occasionally occur.
If your order is delayed, please contact us at support@bynorva.com and we will review the status of your shipment.
If your order has not arrived within 30 days from the date of order confirmation, please contact us so we can investigate and provide a suitable resolution in accordance with applicable consumer protection laws.
11. Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please check with household members, neighbours, your building reception, local delivery office or any safe place around your delivery address.
If you still cannot locate the parcel, contact us at support@bynorva.com with your order number and delivery details.
We will review the case with the relevant logistics partner and provide a suitable resolution where appropriate.
12. Split Shipments
In some cases, items from the same order may be shipped separately due to product availability, fulfilment location or logistics arrangements.
If your order is split into multiple shipments, you may receive separate tracking information for each parcel where available.
You will not be charged additional shipping fees for split shipments.
13. Refused Deliveries and Failed Delivery Attempts
If a delivery is refused, not collected, or returned due to incorrect or incomplete delivery information provided at checkout, please contact us so we can review the situation and provide the appropriate next steps.
Please ensure that your delivery address and contact details are complete and accurate before placing your order.
14. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@bynorva.com.
We will do our best to help, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.
If your order has already been dispatched, you may need to wait until it is delivered and then follow our Returns & Refunds Policy.
15. Returns Shipping Costs
Customers should not send products back without prior return authorisation and instructions from our support team.
If a return is approved under our Returns & Refunds Policy, Norva will provide return instructions by email.
For approved returns, return shipping costs are covered by Norva.
Customers should not pay return shipping costs for an approved return unless Norva has provided different written instructions in advance.
Returns sent without prior authorisation may not be accepted or reimbursed.
16. Customer Support
If you have any questions about shipping, delivery or tracking, please contact us at:
Email: support@bynorva.com
UK Customer Support: +44 20 3918 3610
Support hours: Monday to Friday, 10:00AM – 6:00PM (GMT/BST)
Weekend support: Closed on Saturdays and Sundays
17. Business Information
Store name: Norva
Website: bynorva.com
Business operator: 50.981.685 TAUANY DA COSTA SCHUANTZ
CNPJ: 50.981.685/0001-72
Legal business contact in Brazil: +55 53 98114-4464
Business address: Rua Engenheiro Hugo Veiga, 43, Centro, Pelotas, RS, Brazil, 96015-350
Customer support email: support@bynorva.com
UK Customer Support: +44 20 3918 3610